This job is no longer available

IT Service Manager

ITSM, Service Manager, ITIL, ServiceNow, Infrstructure

A leading, Global, Financial organisation is looking to hire an ITSM (IT Service Manager)with ServiceNow experience preferable.

* Work in a small but growing Service Management team supporting predominantly within the EMEA region but also including global systems in the US and Asia Pacific
* Produce detailed Implementation Plans that specifies key resources, timelines and support personnel that are required to deploy a major release into the production environment.
* Tracking pre and post actions for issues release and identifying future preventions methods with the appropriate stakeholders
* Ownership of the complete and satisfactory recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders
* Ensure Problem Management activities are tracked and escalated to the appropriate stakeholders and Senior IT Management teams

This is an exciting opportunity for an individual with experience in:
* Knowledge of the ServiceNow ITSM Tool
* Knowledge of Networking, Server, Voice & Communications Infrastructure
* Professional Qualifications ITIL v2, v3

This role is based in Central London, and will pay a base salary of c£50000. If this role is of interest, please submit an updated CV

To find out more about Real, please visit us on

21 February 2013
21 March 2013
Natasha Vouckelatou
Full Time
Looking for a change? Just tell us the type of job you're after and we'll do the hard work.